Customer Facilities
Code of Conduct
Victoria Centre has a responsibility to all visitors to provide a shopping environment that is acceptable to everyone. Victoria Centre wishes to encourage an atmosphere that does not offend visitors' values or beliefs and therefore upholds the code of conduct, which reflects socially acceptable behaviour.
We consistently aim to maintain high standards and do not permit the following:
• Intimidation of our visitors by groups or individuals
• Behaviour that is considered unacceptable to the environment
• Pets, with the exception of assistance dogs
• Shopping trolleys on the malls, other than designated areas
• Vehicles within the centre, excluding mobility-scooter and wheelchairs
Ensuring that visitors are free to shop and relax the following is not permitted:
• Leafleting, canvassing or conducting third party interviews or surveys unless authorised by Centre Management
• Unauthorised busking or selling of goods in the mall, car parks and associated areas
To ensure the health and safety of visitors we ask that everyone respects and shows due consideration for the Centre environment by:
• Not cycling, roller-blading, using micro-scooters, skateboards or Heeley's in the centre
• Not climbing or sitting on any balustrade, barrier, fence or railing
• Not playing of ball games
• No swearing, shouting or use of other offensive words
• No inappropriate use of customer lifts and escalators
• No filming or photography unless authorised by Centre Management
• The wearing of shirts / tops and footwear at all times
• Removing crash helmets upon entering the centre
The following legal conditions must be adhered to:
• Both legislation and the Centre's own smoking policy
• Alcohol is only to be consumed within premises that hold a relevant licence
• Any act of vandalism towards property belonging to Victoria Centre or our retailers will be dealt with accordingly and the Police will always be informed
This list is not exhaustive and Capital Shopping Centres and Victoria Centre reserve the right to deny a person / persons entry to its property and has the right to escort them from the centre. In addition to this, any person who persistently ignores any of the above or commits a crime will be excluded for a time period to be determined by Centre Management.
You can download a copy of Victoria Centre's code of conduct below.
